Shipping & Returns
Shipping
LOCAL SHIPPING
STANDARD REGISTERED SHIPPING (SMARTPAC)
All local mailing by SingPost SmartPac 1-3 working days.
Free shipping fee for purchase over SG$60
Flat fee $1.90 for purchase below SG$60
Backorders / Preorders will take approximately 3-5 weeks to arrive. It will be packed and dispatched within 2 working days upon arrival.
Tracking Available https://www.singpost.com/track-items/
INTERNATIONAL SHIPPING
Kindly note that due to the COVID-19 situation, there may be significant delays for all international shipments in and out of Singapore.
All international mailing by SingPost Speedpost (International)
Free shipping fee for purchase over SG$150
For purchase below SG$150:
- Malaysia flat fee SG$15
- Asia flat fee SG$25
- Australia, New Zealand, Europe, UK, USA, and Canada flat fee SG$25
- Rest of the world flat fee SG$30
Backorders / Preorders will take approximately 3-5 weeks to arrive. It will be packed and dispatched within 2 working days upon arrival.
Tracking Available https://www.singpost.com/track-items/
Exchange & Returns
Please read and understand below exchange and return policy before any purchase. All goods sold are strictly non-exchangeable and non-refundable – with the following exceptions:
- Damaged or faulty due to manufacturing defects
- Goods delivered are incorrect
We will also not be liable for any damages and/or missing parcels during shipment as the responsibility had been handed over to the appointed courier service provider
Please contact us within 24 hours from time of delivery should there be a damaged/defect/incorrect goods. Eligibility will be void after 24 hours based on receiving time stamp and/or if there are signs of wear.
If you meet the above criteria and would like to apply for a return, please email us at theyoolastudio@gmail.com and we will take you through the process. Return postage costs is to be borne by the buyer and is non-refundable. Trackable shipping service or shipping insurance is highly encouraged as exchange will only be processed upon receipt of the original item. Once your return is received and inspected, you will be notified.
