FAQ
My Order
We're very sorry if you didn't receive an order confirmation. Please e-mail us at theyoolastudio@gmail.com and include your information and we will send you a new e-mail confirmation. Make sure you have entered the correct e-mail address.
All shipped orders cannot be cancelled. If you wish to cancel your order, let us know as soon as possible by sending us an email and we'll do what we can.
Products
Take a slice of thread or thin wire.
A ruler.
Utilizing the thread and tie it gently loose around the finger that you want to wear the ring on. Make a mark where it closes. The grip should be smooth and measures with a ruler. Now you will note that sizing is a plus/minus scale. Ensure your hands are warm to get the most correct measurement.
Here we are referring below to the size of your finger.
Size 5 is equal to the finger’s measurement of 5cm
Size 6 is equal to the finger’s measurement of 5.5 cm
Size 7 is equal to the finger’s measurement of 6 cm
Size 8 is equal to the finger’s measurement of 6.5 cm
Size 9 is equal to the finger’s measurement of 7 cm
Size 10 is equal to the finger’s measurement of 7.5 cm
Size 11 is equal to the finger’s measurement of 8 cm
We apologise for this and will strive to serve you better. Please email us at theyoolastudio@gmail.com as soon as possible with your order number and a clear photograph of the wrong item or of the defect. The item must be new and unworn, with tags still attached when returning it to the yoola studio office.
Returns and exchanges are evaluated on a case-by-case basis and subject to the discretion of the yoola studio team. Please refer to our Returns Policy for further information.
